Delivery

Free UK delivery

Delivery is free to United Kingdom addresses.

When your order will arrive

• Handling: 2–3 working days. We place and prepare your order with our maker or supplier.
• Transit: 13–17 working days.
• Estimated total: 15–20 working days (about 3–4 weeks).

Working days exclude weekends and UK bank holidays. After you order, we email you your expected delivery date.

Where your order ships from

Our pieces are made by and shipped from our partner makers overseas, then delivered to you by an international courier. Any UK import VAT and duty is our responsibility; you will not be asked to pay anything on delivery.

Tracking

We email a tracking link after dispatch. Tracking may take a short time to show its first scan.

More than one parcel

Items in the same order can arrive separately. Each dispatched parcel receives its own tracking information.

Address changes

Email us immediately if the delivery address is wrong. We cannot guarantee a change once handling has begun.

Delays and missing parcels

If the 15–20-working-day estimate has passed, email info@everyhaven.co.uk with your order number. We will investigate, keep you updated, and offer you the choice of waiting with a new date, a replacement, or a full refund.

Before ordering

Check the dimensions, access route and installation requirements on the product page. Large lighting should be measured against the room and intended mounting position.