Frequently Asked Questions

Orders and delivery

Where do you deliver?

We currently deliver to UK addresses.

How much is delivery?

UK delivery is free.

How long does delivery take?

Handling takes 1–3 working days. Transit takes 5–15 working days. The estimated total is 6–18 working days.

Will I receive tracking?

Yes. We email a tracking link after dispatch.

Can one order arrive in separate parcels?

Yes. Each dispatched parcel receives its own tracking information.

Products and installation

What comes with my product?

Each product page lists the included pieces. Check this section before ordering.

Will colours and natural materials look identical?

Screen settings can affect colour. Stone, shell, wood and glazed finishes naturally vary in tone, pattern and texture.

Do I need an electrician?

Use a qualified electrician for fixed electrical lighting. Product pages state when a fitting is fixed, plug-in or solar powered.

What should I measure?

Check the full product dimensions, ceiling drop, mounting area, clearance, cable reach and access route where relevant.

Returns and support

Can I return an item?

For most products, you may request a change-of-mind return within 30 days after delivery. Read our returns page for steps, costs and exceptions.

What if my order is damaged or incomplete?

Email us promptly with your order number and clear photographs. Keep all packaging while we investigate.

How do I contact EveryHaven?

Email info@everyhaven.co.uk or use our contact form. We reply within two working days.