Returns & Refunds

Returns and refunds

30-day change-of-mind returns

For most products bought online, you may request a change-of-mind return within 30 days after delivery. This voluntary extension sits alongside your statutory cancellation rights. During days 15–30, items must be complete, unused and uninstalled.

1. Email info@everyhaven.co.uk with your order number and the item you wish to return.
2. Wait for our return instructions and return address.
3. Send the item back within 14 days of telling us you wish to cancel.

For a change-of-mind return, you pay the direct return postage cost. Use a tracked service and keep proof of postage.

Keep the item complete and safely packed. During the statutory cancellation period, you may inspect it as you would in a shop; we may reduce a refund if avoidable handling has reduced its value. The additional voluntary return period from day 15 to day 30 applies only to goods that are unused, uninstalled and in their original packaging.

Damaged, faulty or incorrect items

Contact us promptly. Include your order number, a short description and clear photographs of the item, packaging and shipping label.

For goods that are faulty, damaged or incorrect, we will arrange an appropriate repair, replacement or refund and cover reasonable return costs. Your statutory rights are not affected.

Missing parts

Tell us which component is missing and include a photograph of everything received. Keep the packaging while we investigate.

Refund timing

Approved refunds return to the original payment method. We may wait until the goods arrive back or you provide evidence that they were sent. Refunds are issued within 14 days after that point.

Exceptions

Cancellation rights may not apply to personalised or made-to-order goods, perishable goods, or sealed hygiene goods after opening. Any product-specific exception will be shown before purchase. Rights for faulty or misdescribed goods still apply.